1. Quotations & Booking Confirmations
It is the customer’s responsibility to provide full disclosure in order for
Coyles-Removals to provide accurate quotations. We require full address details of all collection and destination addresses. Size of your property including number of stories, number of bedrooms, lofts, sheds, garage each property has that you wish us to move items from. If your property is a flat, which floor it is on and if property is serviced by a working lift. will the lift be able to convey all your items, if there is no lift or it is not working, what condition the stairs are for access?approx distance,that we can legally park (or park at customers own risk) from your property's entrance, a inventory including number and size of boxes, how many items can be or need to be dismantled and therefore reassembled at the destination address. If going into storage, please advise the size of room booked in square feet.
At times we will be at the mercy of prevailing weather conditions, which may prevent us from fulfilling the agreed service by us on the agreed date and time. Please note that especially due to snow and ice, your property may not be accessible due to unpaved and non gritted roads, or locations on steep or hilly roads.
In these exceptional cases, your move will revert to a "best endeavors only" basis. It will be our intention to minimize any delays where possible.
At no time can Coyles-Removals be held responsible for any costs that you incur due to inclement weather conditions, which prevent us from undertaking your agreed service with us.
All prices are based on a fixed rate unless previously agreed with an hourly price. All services have a minimum charge of two hours with any additional time charged in one hour increments. Prices are estimated to the best of our ability and based on information provided. If a job is to overrun the same hourly rates apply, likewise, if the job was to take less time you will only be charged accordingly subject to minimum booking period.
Coyles-Removals charges commence when our team first arrive at your first collection address and finish when our team has unloaded your items at the final delivery address for local jobs. We may charge for return journey time to our base in Brighton for non local jobs.
An extra charge of £10.00 will be incurred if travelling through the Congestion charge zone.
If we end up waiting for keys or transfer of funds you will incur an extra charge usually at the hourly rate.
When disposing of unwanted furniture items etc, which is classified as Trade Waste, we have to pay Tip Fee which is £65.00. This needs to be paid once we have finished the work carried out.
Please note that for Health & Safety reasons, we are only able to take residential / office furniture items including white goods. Please ensure that any items destined for the dump are free from dust and dirt etc where possible.
3. Cancellation Policy
Coyles-Removals remains committed to being as flexible as possible for our customer base. However in certain circumstances, we incur preparation costs in order ensure we arrive on time. The following will apply. International Moves – A minimum payment of 50% payment is required at least 48 hours before the move date in order to book ferries etc. If a cancellation occurs within 48 hours of the scheduled job date, this initial minimum payment of 50% will be non refundable . Residential or Corporate Moves – If a cancellation is required within 24 hours of your scheduled move date, the following charges will apply. Scheduled one man – £35.00 Scheduled Two men - £50.00 Scheduled Three men - £65.00. Please note any cancellation advisements must be made during business hours 08:00AM – 17:30PM and be acknowledged by a member of Coyles-Removals.
Parking outside all collection and delivery addresses remains the responsibility of the customer and must be arranged by the customer. Please contact your local council for further advice on how to arrange for parking suspensions where possible.
If no other arrangements are made and our vehicle is to receive any infringements whilst carrying out your job, the customer is liable to pay for this. We will add the cost of the fine to your bill invoice. Customer will be notified and payment to be received in full on completion of the job.
5. Payment Terms
For all hourly ( not fixed / variable) residential and commercial moves, payment is required, unless previously agreed, immediately on the completion of your job. Coyles-Removals accepts payments by cash.
6.During The Move
Job arrival times are estimated. Although we always do our best to be on time, and start around 8.30am, circumstances out of our control may cause delays. We will not accept responsibility for any customer losses due to unforeseen or unavoidable delays.
Coyles-Removals reserves the right to refuse, cease or stop the packing or moving process at any time if our staff are abused or threatened in any way.
It will be your sole responsibility to:
Declare to us, in writing, the value of the goods being removed. If it is subsequently established that the value of the goods removed is greater than the actual value you declare, you agree that our liability will be reduced to reflect the proportion that your declared value bears to their actual value.
Obtain at your own expense, all documents, permits including parking or visitor permits or vouchers or relevant change for the parking meters, permissions, licenses, customs documents necessary for the removal to be completed. This includes reserving a suitable parking place/suspension bay within close proximity of the property for our vehicles
Be present or represented during the collection and delivery of the removal - both loading and unloading. We are not responsible for any goods if the location or property or our vehicle is left unattended.
Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.
Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present.
Prepare adequately and stabilize all appliances or electronic equipment prior to their removal.
Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.
Provide us with full current contact details (including email address, mobile number and landline number) for correspondence during removal transit.
Other than by reason of our negligence or breach of contract, we will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities.
Unless agreed by us in writing, before the move, we can not
Disconnect, re connect, dismantle or re assemble any white goods and or electrical appliances, fixtures, fittings or equipment.
Take up or lay fitted floor coverings.
Move any items to or from a loft, unless properly lit, floored, ventilated and safe access is provided.
Remove and replace windows or doors in order to gain access. If written approval is granted it will under the strict condition that it is done so solely at owner’s risk. Please note, that our teams are not authorized or qualified to carry out such work. We recommend that a suitably qualified tradesperson be employed by you to carry out these activities
If no other agreement is made Coyles-Removals accept no responsibility for damage or loss of property after the job is completed and the payment is received by the Driver or via the coyles-Removals office. Coyles-Removals operates Goods In Transit insurance coverage is up to a maximum of £20,000 - Please note replacement value only - subject to an Insurance excess charge of £250.00 per claim. This is payable by the customer before any claim can be considered. We will not consider any claim for insurance until the job has been paid.
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